Terms & Conditions
Terms and Conditions
Welcome to Royal Mood. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General
These terms and conditions govern your use of our website and the purchase of products from our online store. By placing an order, you agree to these terms and conditions in their entirety.
2. Orders and Payments
2.1 All prices listed on our website are in USD and are subject to change without notice.
2.2 We accept payments via VISA, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Meta Pay, and Shop Pay. Your order will not be processed until payment has been received.
2.3 We decline charges that fail AVS postal code verification to prevent the risk of credit card fraud.
2.4 We reserve the right to refuse or cancel any order at our discretion.
3. Shipping and Delivery
3.1 We offer shipping to the United States. Shipping costs and delivery times vary depending on the destination and shipping method selected.
3.2 We are not responsible for any delays or damages caused by the shipping carrier.
4. Returns & Exchanges
4.1 Acceptance: Returns are accepted within 7 days of the delivery date.
4.2 Eligibility: Item must be in the same condition as received and in its original packaging.
4.3 "Same condition" means the item must not show any signs of damages or alterations.
4.4 "Original packaging" includes all tags, labels, and accessories.
4.5 Initiation: Contact customer service at info@royalmoodshop.com with your order details.
4.6 Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
4.7 Acceptance: Exchanges are accepted within 30 days of the delivery date.
4.8 Charges: Exchanges are free of charge.
4.9 Eligibility: Item must be in the same condition as received and in its original packaging.
4.10 "Same condition" means the item must not show any signs of damages or alterations. "Original packaging" includes all tags, labels, and accessories.
4.11 Initiation: Contact customer service at info@royalmoodshop.com with your order details.
4.12 Process: Once the original item is received and inspected, the exchange item will be shipped.
Defects
- A defect or error on our part includes, but is not limited to:
- Incorrect size received compared to what was ordered.
- Wrong product received.
- Missing design elements or incorrect design.
- Damage to the product upon arrival.
- Legal Disclaimer
- This policy does not affect your statutory rights
5. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Royal Mood/royalmood.shop or its content suppliers and is protected by intellectual property laws.
6. Limitation of Liability
To the fullest extent permitted by law, Royal Mood shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the purchase of products from our online store.
7. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Kings County. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Kings County.
8. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new terms and conditions.
9. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@royalmoodshop.com
Business Address
Royal Mood:
1923 McDonald Avenue
Suite: 1003
Brooklyn, NY 11223